Just wait - your problems are only going to get worse. And they wonder why people are "cutting the cord" and dropping cable. But not to worry, I am a "valued customer. I am valued because I pay my bill every month. And Xfinity is definitely good at knowing how to send out bills. The one thing they actually can do correctly. Sorry for my rant - I am just still so angry at being billed for something I did not order. You should begin documenting everything with photos, videos, chats, etc.
This series is no longer available on Demand and can only be viewed when it airs on live TV. Unfortunately, we can't restore these episodes. The content available On Demand is provided to us by the networks. The programming availability, pricing, and broadcast are subject to their discretion. Please let me know if there is anything else I can assist with. For others who have reported issues with recordings, if you haven't already, please create your own post with details of the affected recordings and shows, and a member of my team will reply at our earliest convenience.
Because MB58 is the original poster, and we've confirmed the cause of this issue, this thread will now be locked. Xfinity Community Forum. What's going on? I'm nowhere near maxed out and there's many older recordings in there. Can you restore them for me? Press the Right button on your Roku remote and highlight the recordings Step 3. Using the Down button select the Deleted Recordings folder and press OK to view the deleted program recordings.
Select the show recording you want to recover by pressing OK. Select the highlighted Delete Options and press OK. Step 6. While you are assured that neither you nor any family members have deleted the recordings, additionally there is plenty of space already in the DVR drive. You can also download this utility on any version of Windows. Download Now Purchase Now. You can doubt your hard drive for this suspicious deletion.
Make sure to instantly stop using the recorder. Otherwise, after the overwriting of recordings, there are negligible chances for the recovery of recordings. Losing recordings can be hurtful, especially when they are very much close to your heart. You are looking forward to the upcoming episode.
Many, many thanks! Comcast encrypts its DVR recordings. Assuming it is even possible to get them back, and I am not willing at all to make that assumption, you'd still have to deal with the encryption. You may be able to get help from various sources to get your recordings back if they haven't been destroyed and at that point you'll have to do what I talked about to copy them.
Your SF guy was likely not dealing with a situation anything like what you have, although I understand why it seems similar to you. First task is to see if its even possible to recover the recordings. DVRs usually use some kind of Linux file system and it may require special tools to see if the recordings can even be recovered. Comcast legally has to let you record shows, but they don't have to make it easy to do so nor do they have any requirement to make sure you can copy them after you record them.
The vast majority of Comcast's technical people are of no help at all. Most of their employees are fairly stupid. It's because they pay bottom dollar wages that they can't retain anybody who's any good, so the odds are huge that anytime you talk to them, the person you get isn't very good. This applies just as well to their technicians who go on site. I used to be a Comcast customer and while I never had a DVR from them, which is why I'm limited in my advice about those, I can assure you from personal experience that the vast majority of their employees won't be able to help you with your problem.
You can try calling back and maybe you'll get lucky and get a 10 percenter, but the odds are always against you. By design, recordings are stored on a DVR's hard drive in such a way as to make copying and doing anything useful with them virtually impossible, and now that some files are corrupted, the task is even more difficult. Unless someone has the tools, skills, and patience to recover, decrypt and re-assemble many small files into individual recordings, your recordings are likely gone for good.
Too bad, but that is how it is. You can try a factory reset , but since the problem is most likely unrelated to the DVR's firmware and software probably corrupted files on the hard drive , I don't think a full factory reset is likely to help. Assuming the DVR were to miraculously start working again, capture any high-definition recordings you want to save using a high-definition capture device. A DVD recorder or standard-definition capture device works fine for standard definition recordings.
Attempts to do FireWire transfer of existing recordings rarely succeed. There are significant technical hurdles standing in the way in , and even if you get past them, the signal produced when playing back existing recordings is usually scrambled to prevent re-recording.
You could also try talking to the local TV stations that broadcast the events you mentioned on their news and see if they would be willing to provide you with a copy from their archives. The fact that your tech contact at Comcast suggested a firewire capture is a sure sign you've been dealing with a "90 percenter". I missed out on that part of your post. Comcast has long since been removing that capability from everything they give customers.
I last used them about 3 years ago before I switched to Uverse and they were desperately trying to get me to swap out my cable box by claiming that it supposedly wouldn't work with their changes to digital broadcasting.
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